Engaging with parents and carers, sharing views and raising concerns

How will the teachers share information about my child with me?

Teachers take the children out to meet parents and carers at the end of the day and so are able to pass on information when necessary. Sometimes teachers may need to inform parents or carers of a fall in the playground, a particular achievement or an incident involving unacceptable behaviour.

How can I raise any concerns with the teachers about my child?

Parents are encouraged to speak to the class teachers if they have a specific concern about their child. Parents are asked to pop into school at the beginning of the day between 8:30 and 8:45am or after school to make an appointment to discuss matters at a mutually convenient time – often at the end of the teaching day. Parents can also make a comment for the teacher in each child’s homework or reading diary.

How will the teachers or the school let me know about a problem or concern?

Similarly, teachers will consult parents if they have any concerns about a child. It is always helpful, when there is a concern or query, to meet with the class teacher as soon as possible. We are committed to solving problems quickly and this can prevent minor issues or misunderstandings becoming major problems. On some occasions a letter from the head teacher may be written to inform parents about a specific incident or to invite them into school for a meeting.

What do I do if I need more information or wish to raise an issue/ complaint?

When a parent has a particular whole-school matter, or if they require further information or reassurance, the teacher may ask them to speak with the head teacher. Parents may wish to write down their concerns and send these to the head teacher, however, the quickest way to address these concerns is by organising a meeting face to face with parents.

The head teacher will liaise with parents to arrange a convenient meeting to clarify the issue or concern and then work together to resolve the matter. Parents may approach a parent governor regarding the matter and they will advise them to contact the head teacher in the first instance. If parents feel that a problem has not been resolved, then the next step is to write to the Chair of Governors, c/o the school detailing the issue or concern. A copy of the school complaints policy further clarifies this procedure for parents.

Is there a code of conduct for adults?

We always listen to concerns and do our best to answer queries or investigate incidents as thoroughly as possible. Staff are courteous and committed to working with parents in the best interests of the children. We ask parents to show the same courtesy in raising concerns and enjoy a relationship with staff based on this mutual understanding and respect.

Sharing your views about the school

As you are aware, the school is always interested in hearing parent’s views about how we’re doing. You’re always welcome to pop in and see us in person or write to us direct. We also send out an annual questionnaire in the summer term which asks for parent’s views and suggestions of how we can improve.

Ofsted has recently introduced a new channel called ‘Parent View‘ which gives you the chance to tell them what you think about your child’s school. Parent View asks for your opinion on 12 aspects of your child’s school, from the quality of teaching, to dealing with bullying and poor behaviour.

We ask parents to be mindful that the Ofsted site is not designed to receive complaints about the school. If any parent does have a complaint or concern, please contact the school directly, or read about raising concerns here. Further guidance is also available in the School Brochure.

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